The work that Hiltons Flooring did was replacing the kitchen counter top with a granite and marble top. When I first went in, they gave me an estimate for the work. Then when they came and did everything, they gave me a price. Someone then came out to look at the work done, and they gave me a different price. I had taken in a schematic of what I wanted with the backsplash they put in included. I guess the backsplash wasn't counted in the first estimate or price. Apparently there are two presidents there, and one gave one estimate, while the other gave another. One does floors and one does counter tops. I think that's what happened. They didn't seem to be on the same page. It looks great, though.