First, we went looking around at different businesses. O'Krent's Abbey Flooring Center were the nicest when we walked in the store. They don't let you hang around very long without someone getting there to help you. They have a receptionist right at the front, so you get immediate attention when you walk in. It's really nice and makes you feel like they care. We looked at bigger stores to price the flooring we wanted, and they didn't really come up with what we were looking for. What we wanted is not in style nowadays.

We went to one more place just to check it. I don't remember being badly treated, but they definitely weren't as welcoming as O'Krent's. Both companies then came to our house to measure and give estimates. O'Krent's was MUCH less for the exact same wood! It's also just up the street, so they are conveniently local.

When O'Krent sent the workers out, they were very nice and polite. They didn't take a lunch break and just worked through. They did a great job and paid attention to any comments we had. I told them I didn't like the look of a particular board, and they took it right out to put in a different one that matched better. They even brought Sam O'Krent over to check things and say hello.

O'Krent's Abbey Flooring Center made us incredibly happy at each step of the process. It was a really great experience for us.