It was a very good experience. When the first guy came out he gave me all of the information that I needed. He explained the system very well. When they came out to install it they came in, installed it very quickly, and cleaned up after themselves. The crew that came out was personable and friendly. They obviously knew what they were doing. I had nothing to complain about. The result of their work is fantastic. I already know that I will be saving money having that system in. I am real pleased all the way around.