Found ourselves with both cars trapped inside the garage and a broken spring above the door. Since it was almost 2:30 pm I didn't have much hope of getting anything accomplished today. Boy was I wrong. Brian showed up at 3:45 pm and went to work. The guy is great; knowledgeable, great customer service skills and clearly a pro. He was finished by 5:00 pm. There was no attempt at up-selling, no hassle, and no problems. He answered every question and explained every stage of the repair. Thanks to all for a great response and a quick repair. You guys rock!