Technician was very prompt. He was supposed to arrive between 8:00 am and 11:00 am and arrived at 8:15 am. Eddie was very knowledgeable and explained what needed to be done. He diagnosed the problems, and was able to repair everything. He had all the parts he needed on his truck. The kitchen and bathroom faucets also needed the shut off valves replaced. The house is 30 years old, so that was not a surprise. It was a very positive experience, and I will call Abacus again.