Service Tech arrived when scheduled. Did a thorough check on both units. Identified a solution to a problem i was having with one of the units and got the repairs done before the heat set in. The repairs were covered under warranty, which was a nice outcome. The BAM program is a very good deal. In my experience (4 years now) they do the HVAC check and don;t try and sell you a bunch of stuff you don't need or want.