The initial problem was fixed quickly but the plumber was careless and got my carpet quite wet. He made a weak effort to protect it and then then made a minimal effort to clean it up. I had to ask him if he overflowed the toilet. He did not offer the information. I spent hours cleaning up after him. A wet vac would have helped. Abacus is probably the most expensive plumber in the area and I thought they would be better than the average company. No so!