I met Karl from New England Shutter Mills at a Boston home show. He had the product that I had been looking for for awhile so I invited him to our home to do some measurements. He designed shutters for us that no one else could because of the depth of our windows.

The only thing I wasn't crazy about was that I didn't realize they would have to remove the handle on the window. Sometimes the rail doesn't work with the window open. But that's not a big deal and is more a function of the windows I have than their work.

My shutters look beautiful! They did exactly what I asked them to do. Karl really knew his stuff. That wasn't my experience with the interior designer, Lowe's, Home Depot, or anyone else I worked with. New England Shutter Mills was so nice, so efficient, quick and clean.