New England Shutter Mills installed new shutters in my home. I had them come out on two different occasions. The first time they came out, two men installed the shutters and painted them. The color was not matched correctly, it was just not the same as the trim color. Also, one of the shutters for one room was sized incorrectly.

Two different men came out the second time. They repainted the shutters, to try to get the color matched correctly, and I appreciate them making that effort. The color is still somewhat off on some shutters, which they told me was due to the paint being oil-based and needing some time to set and see that they are actually the same.

Overall, it was a very good experience. I have an old house and I understand that certain window treatments will not yield the most desirable results. I am not overly concerned with the colors not truly matching. I really liked the service. Karl is awesome and everyone in his team was very accommodating.