Business Description:
Commercial and residential roofing services specializing in skylights and low slope systems.
5 77 reviews
Categories
roofing contractors
Western Roofing Specialists
1020 Ford St, Colorado Springs, CO 80915, USA
(719) 591-0053
http://www.westernroofingspecialists.com/

Service

Total Experience

Will Recommend

James W.

Colorado Springs, CO
Western Roofing Specialists

Not great

Western Roofing Specialists installed a roof for me that looks pretty good. I did have issues with the salesmen. They told me that they would be here on a certain day to install my roof and this message ended up getting mixed up between many workers. The whole process ended up taking up five weeks. There were about 10-15 workers on the job and a couple of them decided to hang off of my basketball hoop, causing damage to it. Although I'm satisfied with the roof itself, the workers didn't clean up the area after the job. It generally could have been a better experience.

comments

Note: This comment from Western Roofing Specialists follows a much lengthier comment addressing the other complaints, but that comment was over-written with the one below. A short summary of the original: We have photo evidence that the basketball hoop was already damaged prior to our estimating process; and, the crew had, in fact, done a very good job of cleaning up after the roof was installed, according to our production manager's quality control inspection. End note

Well, our customer did provide his email thread with the salesman, and our customer was absolutely correct that he was told an approximate start date far sooner than what our production schedule could provide. Dear Mr. W., we are truly sorry for the misleading information and inconvenience. The salesman has been questioned about this and educated further on the policies of calculating approximate start dates.

 Western Roofing Specialists commented on 01/16/2014
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