I live about 60 miles from where they are, and I had to have my car towed to Santa Fe. I had asked friends in Santa Fe for recommendations of places to take my car and Automotive Resources kept coming up. I arranged for my car to be towed to them, and from that time on everything has gone smoothly. They are very good about being able to contact the Audi dealer and access my records there. They were able to explain everything to me that they were doing in terms I understood.