Elements Home Remodeling installed 15 vinyl windows in a townhouse that I own. I gave them high ratings because the customer interaction with Mike, the owner, was great. It was like talking with a normal, intelligent, and professional person who knows his business but is not trying to do a high-pressure sales job. He knew what he was talking about, and he inspired confidence in his ability to deliver. It was basically just honesty, integrity, and a willingness to provide the work we needed.

The communication was fine. We emailed back and forth, and he was quick and responsive. Mike was just a reasonable person. I don't know why the window replacement business is filled with unusual businesses with high-pressure sales pitches, but we had had some really bad experiences and were so glad to find someone you could have a normal conversation with. Besides that, he was easy to work with, clear, and understandable.