We have dealt with them on a personal basis, as well as in business for many years. It has been positive for many years. The employees are always willing to help and be there to answer questions. As far as price shopping- their prices are comparable and often it's less than what you'd find somewhere else. We've never had any trouble with installation. When other problems have come up in the past, they were willing to help immediately. They are there for you, not just in immediate sells, because they stand behind everything they do.