Easy
I rate them highly because everything happened the way I was told it would happen, when I was told it would happen, and for the price I was originally told. It was easy.
Their staff are excellent craftspeople. It's obvious that they've been doing this for a long time. I would feel comfortable giving them a job and letting them take care of it. In fact, I have a couple of things that I would like for them to take a look at and possibly take on.