average work, 50 over estimate
24/7 Audio Video installed a surround sound system for a Stone Creek Media wall in two stages.
During my discussions with the sales rep, we thoroughly worked through the scope of the work. We noted that I already had in-wall-rated HDMI cable for the TV that he said could be used for this installation. We also discussed possibly using an optical (audio) connector between my BluRay player and receiver.
During the first stage, the installer did not complete the routing of the surround sound wires yet charged us for the full estimate of that portion of the work.
When the second and final stage occurred 247 insisted that I use a new HDMI cable or they would not guarantee the work, the installers had extra work to do that the first installer didn't complete, and this increased our total cost more than 50 over the original estimate though there was no change in the scope of work. The installers also never addressed the optical cable option.
I would not recommend 24/7 Audio Video to any of my friends, family, or associates. I do not plan to use them in the future. I noted my dissatisfaction with Stone Creek.
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