The product and workmanship is excellent. The installer's knowledge and and installation was excellent. However, the customer service needs improvement. We ordered shades on June 3rd, and within a day designer was sent to our home to measure the windows and secure a deposit. We were told that it would takes 3 weeks.....but then it took at least 6 weeks before the shades were ready. When the installer came, one of the three windows had been measured incorrectly, so that shade had to be taken away and recut . We had no idea that it was being recut in Colorado!!! Nobody at the Paramus NJ store seemed to know where our shade was until I personally spoke to the manager, and he explained the situation to me. The entire process from order to final installation took nearly 3 months! ( during a very hot summer!)