I called Trojan at 7:45pm on Monday and to my suprise a live person answered the phone. I had explained to Yohance that I was bringing my dog home after a emergency visit to the vet and he had pooped and peeded all over the back of my Subaru. Yohance and his son Adonis was at my home within a hour. After about 45 minutes of hard work my car smells and looks great. Trojan prices were really fare for the work that was done especially for it being a emergency. The only mistake was not calling them first im sure glad i discovered this family owned company.