My wife and I had no expertise in this area at all, so we sat down with ForresterTech right from the get go. We planned out what we wanted and how we wanted it to work. They designed a system for us that fit the needs we had. It was done well, it lets us access anything from our movie or CD collection all over the house. The customer service is great, any time I have a problem or a question they always reply within 30 minutes and make sure the problem is resolved.