"Customer service oriented" and "above and beyond" are what I took out of my experience with these guys. My daughter was locked out of our home with us on vacation with live animals in our house. It was a disaster. Until I got Eric on the phone that is. He knew I was frantic and actually put the phone on speaker as he got the door open and stayed with me until the job was and complete and our daughter was safely in the house. That is compassion and professionalism beyond description. I am a customer for life.