The process with Abbey Carpet was good until installation. The installers are subcontracted, so they are not affiliated with Abbey Carpet. So be aware that you are not dealing with Abbey Carpet employees during installation. The installers did not speak any English, so we had no way to communicate. Even simple things like asking them to clean up was not understood. Pointing at poor work also was not understood. So we contacted Abbey Carpet to ask for someone to come and see the installation issues, however they never came. The installers did not think that it was their responsibility to clean up the carpet scraps and fuzz that they leave after finishing a room. They moved furniture back and put it on top of the shreds of carpet and mess left from trimming. We asked them to wait until we inspected the install and cleaned, but they did not understand and continued to work every room the same. The seams in the carpet were also terrible. Very visible from far away. They even put a seam on the stairs. Which Jake at Abbey guaranteed me that no installer would ever do, but they did. Two days later when the installation supervisor came out, he acknowledged the seam on the stairs. But only after denying it a few times and we were persistent that we are not seeing things. He even said it was a defect in the carpet before he finally said, yes it is a seam on the stairs.

During installation, the carpet was kept in our garage and it was cut to size there before taking into the house. So the garage was a complete mess with dust, carpet scraps and fragments everywhere. The installers left all of this for us to clean up. However they did not leave any left-over pieces of carpet. They did not ask if we wanted to keep it, they just loaded it in their van and left. The other thing that they left us with was a toilet full of human waste. Apparently flushing is not something that Abbey Carpet requires from their subcontracted installers.

The worst part about all of this was the lack of accountability from Abbey Carpet. We explained our horrific experience to 4 different people at Abbey Carpet and no one ever said "we apologize for your bad experience." They only said, we will replace the carpet and define it as a manufacturer defect. We were always treated like we were the problem.

Beware when buying carpet. The carpet quality comes from the manufacturer, but absolutely everything else is on the installation. Anyone can help you pick it out and place an order. The installation is really what they provide. And in this case, Abbey Carpet fell far short of delivering a final product.