We've used them for years. I recently had them come out and clean carpets. They have always have done an excellent job, they're always very professional. I like their process because it doesn't leave your carpets wet, there's no drying for a long time. They're a great company to work with. A lot of times with steam cleaning carpet you'll see dirt or stains come up like a month later but you don't have that with Magna-Dry. I think it's a cleaner and safer product. My carpets seem to hold up much better with their process.