Our garage door came off track and the great service started with Nadine. She assured me a tech would be in touch and out that evening. Cody called and said he was on the way to save the day...and he did exactly that! He was calm, collected and knowledgeable. He took his time and covered all the bases. Unfortunately the door came off track a few days later and again Cody came to save the day. Turns out the unit is old and settings were at max, so we were sure to have issue again. I asked if we could just manually open and shut and sure enough, Cody was able to tighten everything and made a few more adjustments and it's good as new!! Truly appreciate the opportunity to have Cody help us and highly recommend Discount Garage Door!!