Unreliable Service, Unresponsive Customer Care

My experience with Sound of Tri-state has been nothing short of a nightmare. Despite placing an order, I never received my package. They claimed UPS delivered it, but it never made it to the correct address. When I sought assistance, they were unhelpful and refused to issue a refund. They even created a claim with UPS but provided them with the wrong phone number, resulting in the claim being denied. Despite my repeated attempts to resolve the issue, they've shown no willingness to make it right. It's clear that they prioritize their convenience over customer satisfaction. Steer clear of this company unless you enjoy frustration and disappointment.