I have been impressed with the professional, yet approachable staff. Also, I was very impressed with the extended installation warranty. These installers work for Kay Riley's and have a long-lasting history with the company, which is the reason they can guarantee their quality. I have had my house recarpeted twice, had vinyl flooring done, and had tile in my bathroom by Kay Riley's and have always been incredibly pleased with the outcome. I appreciate their honest, hard-working approach to sales. Their first priority was my happiness.