First, I couldn't believe that I was able to call and confirm the appointment at 9pm - answered on the first ring! The service guys arrived on time and presented themselves professionally. I had never had a garage door serviced before, so I don't have much to base my opinion on. The service consisted mostly of replacing identified parts that needed replacement, which was of course an additional cost. They were at the house no more than a half hour. I spent another $100 on top of the service fee, which had I not obtained through an Amazon Local Deal, would have been a rather expensive service. Bottomline, the door opens 100% noticeably smoother and closes evenly.