I was looking for a carpet cleaner on line around 8 pm and found these guys on line and said what the heck lets call the number and leave a message. Low and behold the phone was answered by a technician that explained there cleaning process and got me schedulded the next day for cleaning. Just out of curiousity I asked the tech why the phone was being answered and his reply was we answer 24/7 and just try to do what the competition wont do. Lastly, the cleaning was fantastic and the service was out of this world.