I must say I have tried many carpet cleaners in the past with little or no success. I have kids and pets and my carpets are challenged everyday with spills and stains. I called this company and it was very easy to get these guys to my home in a very timely manner. The biggest thing I was impressed with was there attention to detail and professional attitude. I never thought in a million years that the odor and stains would come out but Total did it !!! I would refer this company to anyone Great Job.