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Mrs. Auber - New Preferred Customer,

Thank you so much for submitting your review.

We are so grateful to Kim for recommending our services to you. From your comments it's great to know that you are happy with your service.

Mrs. Auber... YOU MAKE US BETTER

Your kind words and valued comments are so very helpful because they are used to promote and advance the quality of the service.

You see, your words and your comments are posted in what we call the "Quality Service Locker Room."

Tech's are given "High 5's" for providing Quality Service - not for how much they UP SOLD a customers in their home.

Because of that, the buzz around the shop always centers around providing 5 Star Quality Service... "yo, how many High 5's and High 4's did you get Today Bro?" Not, "how much did you up sell today, bro."

Do you see how that promotes quality? Do you see how good it can make a technician feel to hear and know their efforts are appreciated - how it can moves and motivate ALL the technicians to focus on quality? Do you see how your words tell us when we're getting it right; or where we may need to "improve our serve"... to grow and keep getting better? Do you see that?

So yes, thank you for taking the time. We are so very grateful for your feedback; and for the opportunity to visit with you and to service you in your home.

- Darryl

FREE Day Spa Services - Mani / Pedi Facials or a Full Day at Kenneths Day Spa.

http://tinyurl.com/FREE-Day-Kenneths

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Crystal Crystal Carpet Care commented on 10/06/2013