They were extremely helpful. My daughter has Asperger's, and it makes it a little harder for her to understand certain things. They gave her lots of one on one time and helped her understand anything that was difficult for her. They were very helpful and very accommodating. She did fail the test a couple times, which I was glad about, because they don't pass you until you are ready to move on to the next level. All of the different instructors were wonderful. They worked around our schedule and answered any questions I had.