I AM VERY DISSAPOINTED IN THE SERVICE I RECEIVED HERE. I WENT IN GOT WITH A SALES PERSON ( won't mention name because I think he is hopefully a better person then how they made him look) I PICKED OUT A CAR RATHER QUICKLY, ESPECIALLY SINCE THAT WAS THE FIRST PLACE I LOOKED AND PLANNED ON LO OK ING OTHER PLACES. I WAS UP THERESA FOR A GOOD 6 hours AS THEY USED ALL THE TRICKS THEY COULD TO KEEP ME THERE. I FINA LL Y SAID THE DEAL WAS AGREEABLE, SO THEY BACKED OFF. THEY HAD THE FINA NC E GUY CÓME SIT DOWN AND TALK TO ME. WHAT A JOKE. PATRICK THE MANAGER WAS STANDING THERE TOLD ME HE WAS GOING TO ASK ABOUT MY IN CÓME AND AS SOON AS HE SAID THAT I LET HIM KNOW IT MIGHT NOT ADD UP BECAUSE I WORK OFF TIPS AND ONLY REQUIRED TO CLAIM SO MUCH. PATRICK INTERRUPTED ME AND SAID WE ARE NOT HERE TO PLAY UNCLE SAM. OK SO FINA NCE GUY ASKS ME QUESTIONS, I HAVE IN FRONT OF ME MY TAX PAPERS MY PAY STUBS AND BILLS, I ASK HIM IF HE NEEDS THESE HE SAYS NO. SO END OF THE NIGHT THEY LET ME DRIVE THE CAR HOME. THERE WAS A SLIGHTLY LOUD NOISE THE TIRE OR SOMETHING BY THAT WAS MAKING. WHICH I NOTICED DURING THE TEST DRIVE BUT IT WAS BRUSHED OFF AS SO WAS IT THE NEXT DAY WHEN I WENT IN AND PATRICK TOLD ME IT WAS BECAUSE OF NEW TIRE TRED. WHICH I'M SURE WASN'T TRUE. ANYWAYS CAME BACK NEXT DAY, DAY 2 I TELL THEM I WILL GO AHEAD AND TAKE DEAL AS LONG AS CAR WAS LOOKED AT. THEY HAD PAPERS FOR ME TO SIGN WAS PROMISED SO MANY THINGS EVEN THAT I WOULD FOR SURE GET THE CAR. WHEN I WAS LOOKING OVER PAPERS I SAW MY PAYMENT S WERE DOUBLE THE AMOUNT WE TALK ED ABOUT. WHEN I ASK ED ABOUT IT SALES MAN ACTED CLUELESS I HAD TO EXPLAIN TO HIM AT LEAST 3 OR 4 TIMES THAT 400 A MONTH FOR A USED HONDA CIVIC WAS CRAZY. I FELT INSULTED A FEW TIMES DURING MY VISIT. FINA LL Y HE GOT UP AND TOOK IT TO PATRICK WHO THEM CAME OVER AND BRIEFLY SAID SOMETHING ABOUT BANK FEES. BLAH BLAH SAID HE WOULD FIX IT ....HOURS LATER THEY SAID THEY WERE GOING TO SEND ME HOME IN MY OLD CAR THAT I WAS TRADING IN AND THEY WOULD WORK ON IT THE NEXT DAY, WHICH WAS SUNDAY, WHICH I DON THINK THEY EVER DID AND CALL ME MONDAY. BY THE WAY I AM ON MY VA CT I ON FROM WORK AND HAVE TO GO BACK TUESDAY. I WAS GOING TO TAKE CAR OjF THIS WHILE I'M OFF, SO HERE IS MONDAY I GET A CALL FROM THEM AT 11 TELL ING ME THAT I FOR GOT MY PHONE IN CAR. AND I HAVE TO ASK ABOUT HOW THINGS WERE GOING. SALES MAN ONLY SAYS WE ARE WORK ING ON IT WILL CALL U LATER. IT STARS GET ING LATER IN THE DAY AND I'M TO THE POINT I WANT TO JUST CALL THEM AND SAY FOR GET ABOUT IT BECAUSE IF THEY CA NY DO IT I WANT TO GO TO SO ME ONE THAT CAN. SO I END UP CALL ING THEM BE CAUSE IT IS NOW 4PM. NOW HE SAYS DID U DO YOUR TAX ES FOR LAST YEAR, I'M LIKE YEAH EVER Y YEAR, HE ASKS ME TO BRING THEM TO HIM. I AM SO HOT BY THIS TIME. WHEN I MAKE IT THERE MY SALES GUY IS WITH CUSTOMERS. HE CO ME AND GRABS MY TAX PAPERS AND SAYS FINA NCE GUY WILL BE WITH ME SOON. I AM STRESSED, TIRE AND JUST EXAUSTED FROM THEM. I WAIT AN HOUR AND HALF MAYBE A LITTLE LONGER AND NO ONE APPROACHED ME. MY SALES GUY CALLS ME IN TO HAND ME MY CELL PHONE AND PAPERS, SAYS NOTHING, SO I SAY SO I GUESS NO CAR? HE SAYS HE IS NOT SURE LET HIM GO CHECK. HE COMES BACK EXPLAINS NOTHING TO ME AND SAYS THEY CAN'T DO IT. OF COURSE I LEAVE THERE VERY UNHAPPY, THEY WAS TED 4 SAYS OF MY VA U LA BLE TIME FOR WHAT? I WENT DOWN THE STREET TOLD THEM EVER Y THING THAT HAPPENE D . I TOLD THEM DIDNT KNOW IF I COULD GET A CAR ANYWHERE. THEY LOOKED AT ALL MY STUFF AND LET ME KNOW BASED OFF MY TAX ES MY IN CÓME WASNT GOING TO MATCH UP. THAT IT WOULD COST ME A LOT TO GET A CAR OR I COULD GET A CO SIGNER. PERFECT MY MOM HAS PERFECT CREDIT AND CO SIGN ED FOR ME TWICE BEFORE. NOT ONCE WAS THIS MENTIONED BEFORE I CAME TO BIG RED. I HAVE NOT GOT A CAR YET BECAUSE I HAVE HAD TO WORK AND FOWLER KEPT ME TILL 8 AT NIGHT ONLY H
GAVE ME AN HOUR. SO TO DAY ME AND MOM ARE OFF GOING CAR SHOP ING WE TALK ABOUT FOWLER MAYBE I SHOULD call Patrick and let him know everything and see if we could do it that way. But guess what he does not return phone call. Go figure. Highly dissatisfied and can't believe my whole family is from norman for over 50 years now and most of us drive Hondas but yet we have to go to the city just to get treated decent. I think if nothing changes you will see more 1 star reviews throughout the years. I will never recomend them.