Overall, it was a good experience with International Kitchen. We had the luxury of being home so we could see what was going on and talk to the people doing work if we had questions. One of the things we really appreciated were a couple of people we had an opportunity to work with. We appreciated the designer, whom we believe does not work for the company anymore, and she was willing to help us with decisions like tile selections and things like that. When we interviewed contractors and design build firms, I didn't get the impression that they all did that. She really helped us through all the steps. The person who was primarily responsible for the interior parts of the re-design did a really good job. He did things I wouldn't have thought would get done. It was an overall good experience in that sense. Overall, they have responded to things that we have pointed out. They took care of them all, even after the project was done, without grumbling. It was no problem. I think with jobs like this, there's always room for improvements, which is why I gave high 4's instead of 5's. Overall, we've had a very positive experience!!