They used a very clever tactic to sell the AC for one thing - preying on a dumb, vulnerable woman to start with, having dealt with her husband before who was not pleasant. As soon as she said, "yes", they wasted no time in getting to the task that very day so it was too late to do anything about it.
They sent out a "quality control" person to check it out. Sounds really professional. It was to finish and repair what was started.
When asked for paper work on the work done, the guarantees/warranties for the equipment and service - still waiting although I have been assured that it was being gathered up.
I am very reasonable but this situation is very unacceptable and I will be addressing the BBB soon as well as letting everyone I know on Facebook, etc. how Elmer's operates.