Called to schedule service and when we described the problem with our hot water heater we were given options to try so that we could fix it ourselves. IT WORKED!! We even received a courtesy call after a couple hours to see if we still needed to schedule service. I was so thrilled to have a company that really tried to help us without charging us a dime! Wish more companies would show this level of service. Will definitely be back when we have plumbing or air problems!