I was impressed from the first moment that I entered the site. Box was the only company that allowed me to enter minimal information to receive an accurate rate quote and refinancing information online without having to deal with a call back from a salesperson. Everything was processed through the website -- except for the home inspection and final doc signing, which Box expertly facilitated. All questions were answered quickly. The real-time rating feature allows every customer to update his or her satisfaction rating on a real-time basis, and when I did have a minor processing problem, I received a timely reply from a supervisor who honestly addressed and corrected the problem. This is a smart company that is using today's technology to provide a quick and easy home loan experience that is truly "outside the box."