I was out with the kiddos and had a perfect storm moment...I was backing the boat off the trailer and my son jumped across the back of the boat at the exact wrong time...needless to say I needed a new prop. I was going skiing on Monday and I called order the prop after the cut off time. They spent at least 45 minutes discussing props with me to make sure I got the best one for my needs, then hand delivered it to the ups store so I could be back on the water when I wanted to. You guys rock!!!!! I will recommend you guys to everyone!