I've had many problems and challenges associated with helping maintain a website I did not develop or create for a small business. The support at Nexcess has been crucial to me figuring out how to do security compliance on a strange implementation and deal with challenges of using an older version of Magento. They've dealt with me for hours and have patiently attended to everything from a coworker accidentally deleting a database to going line by line through a PCI compliance report to address various security issues. I have been thoroughly impressed. Support is fast, friendly, helpful, and as mentioned, exceedingly patient.