Great customer support and reliability. Any problem or special request I've had has always been handled very fast. I've been with Nexcess.net for more than 2 years now. The support is very friendly and fast, 24H a day (I'm based in Europe). They've earned my trust by being professional and technically very competent every time. I've worked as an engineer in a hosting company myself, so I can really appreciate what Nexcess.net does for me.