I have been a web developer for 6 years. In that time, I have gone with every mainstream and small time web host out there, only to be disappointed by poor support and even worse service. I was very worried coming to Nexcess, thinking that it would be the same story - especially with their "email only" support. Thankfully I was pleasantly surprised when Nexcess not only met my needs, but surpassed them exponentially. Their continued support and amazing service is invaluable to my business, and I will be a customer as long as they'll have me!