There is way too much to put into this little box. This was our first Magento launch after 4 years on Zen Cart. Our old host was not Magento specialized and we had nothing but trouble. Time after time something would break. Due to our being new to the Magento world we kept assuming it was us until a developer told us to go to Nexcess and make our problems go away. Boy did they ever! Support in a matter of hours not days, in many cases in only a few minutes. CLEAR EASY to understand responses with no ambiguity. They worked with Shipwire to iron out a small server config problem quickly and efficiently. Even the welcome email was amazing. It had ALL the information I needed to start building the site and get going FAST. Speaking of fast, the site runs amazingly fast compared to our old host. We have all the powerful features that Magento offers, and it runs just as fast (if not faster) then our Zen Cart implementation did! On top of that our monthly rates for hosting went DOWN. Nexcess is where you want to be if you are running Magento. PERIOD