This was a great experience from the beginning to the end. First of all they graciously allowed me to use a gift certificate that had expired. The gal that helped me was sweet and patient while we found a time that worked for me. I went to the Highlands location which is in a cool neighborhood with easy, free street parking. The building the center is in is and old building with a great vibe. Best of all was the actual massage! One of the best I've ever had. Annie was great...came out feeling like a new person. I would recommend her to anyone! Thanks Again...I'll be back soon.