Business Description:
Nationwide Wholesale candy and snack food supplier. More than 100,000+ customers worldwide. General Public is also welcome to purchase.
5 458 reviews
Categories
candy & snacks
Nationwide Candy, LLC
3901 Academy Pkwy N NE, Albuquerque, NM 87109, USA
(888) 302-2639
http://www.nationwidecandy.com

Service

Will Recommend

Total Experience

Patricia S.

Charleston, SC
Nationwide Candy, LLC

Backorder never shipped and not giving me refund!

I place a order on Nov 17th, was told back ordered for 6 weeks. No problem, didn't need until Jan. Now it is March, item still hasn't shipped and they wont give me a refund. It is $350. Reported to better business bureau and working on small claims court now. Absolutely ridiculous! I agreed to 6 week back order, not 6 months!! Emailed customer service, no response.

comments

Hello Patricia,
I am sorry you are having issues with your order.
The item you ordered is only produced once a year by the manufacture and we are on a waiting list to get this in.
After looking deeper into this, I discovered our customer service personnel did communicate with you over the phone and through email several times about the unique circumstances with this particular item. In fact you called our office three weeks ago and this was discussed again then?
Based on this review it would appear you no longer want to wait for this item.
We have taken you off the list and your order has been canceled. Your PayPal payment has also been refunded.
Sincerely,
Ken Henson
General Manager

 Nationwide Candy, LLC commented on 03/14/2014
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