Came to the website created an order and said OK to very high shipping costs. Four days later went back to website to track shipment, only to find out it hadn't shipped yet. Despite a 3 day shipping Guarantee (which when asked about, was told it was a guideline?? Lookup guarantee). I went on live chat and after 30 minute for 8 lines of dialogue I called customer service. Was told after being put on hold, that they needed to research the issue and they would get back to me by EOD. Now why their CSR's don't have access to inventory and order status is a mystery. An hour after their published closing time I sent an email asking what was going on and 30 minutes later I get this response:

Robert,

I would like to inform you that unfortunately the following item is considered a special order and is ordered on a need to basis. It will be an estimated 6-8 week backorder.

-Rocky Road Dark Mini

The following is on a 1-2 week backorder.

-Almond Joy Snack Size Bag

-Hersheys Chocolate Assortment

-Mounds Snack Size Bag

-Payday Snack Size Bag

The following is a seasonal item and is no longer in stock.

-Disney Candy Mix

The following is no longer available.

-Chick O Sticks Gravity Boxes

I apologize for any inconvenience this may cause .How would you like to continue?

Thank You,

Amanda Williams

One item short of the whole order.
How would I like to continue? Cancel it!