Business Description:
Nationwide Wholesale candy and snack food supplier. More than 100,000+ customers worldwide. General Public is also welcome to purchase.
5 458 reviews
Categories
candy & snacks
Nationwide Candy, LLC
3901 Academy Pkwy N NE, Albuquerque, NM 87109, USA
(888) 302-2639
http://www.nationwidecandy.com

Service

Will Recommend

Total Experience

Ric B.

Rossville, IN
Nationwide Candy, LLC

Sorry to say, this was a bad experience -

I have to tell you this has been a frustrating experience. I ordered my daughters favorite candy as it was not available locally for a party she was having and they immediately take the funds from my account for the purchase. After a week of no contact (their site says my order will ship within 24-48 hours) I contact them. Days later I hear back and I learn they do not even have the product and that some one else will give me my money back. The delay in communication made it impossible for me to get it shipped here by another vendor for the event. Disappointing. To top it off, their customer services was short with me for outlining what had happened.

comments

Hello Ric,
Am sorry you had a bad experience with your order. I have reviewed what happened and you ordered the Nerds Bumpy Jelly Beans which is only produced during Easter and paid through PayPal.
We did error in there was a delay in showing this item out of stock. We had sold out just prior to your order. With PayPal transactions they are immediate and we have no control over this. Had a credit card been used you would have not been charged until the order shipped. A full refund should have already taken place and it does take a couple days to go through the channels.
There was also a delay with my buyer who still made efforts to obtain this item from Nestle for you. Some manufactures will still maintain some inventory of a seasonal items a short while even after the holiday but this proved negative.
I truly regret you had a bad experience but this was one of those occurrences that would have been difficult to avoid. We are looking at ways to expedite showing an item out of stock quicker to avoid something like this from happening again.
Sincerely,
Ken Henson
General Manager

 Nationwide Candy, LLC commented on 05/13/2013
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