Answers

Why are reviews better than testimonials?
How do bad reviews help my business?
Why do customers like to write reviews?
Does Plus membership include email marketing?
Deal sites are usually expensive, how can Customer Lobby afford to give me 100% of revenue?
Can Customer Lobby help me if I don't already have email contacts for my customers?
I have a Facebook page, but have trouble with new content. Can Customer Lobby help?
What is your privacy policy?
Are all reviews published?
I am an extremely busy business owner. How much time is needed on an ongoing basis?
Can Customer Lobby help me even if I am not very internet savvy?
How does Customer Lobby compliment what my SEO and web developer are doing?

Why are reviews better than testimonials?
In a recent survey, over 90% of respondents said they believe testimonials are not representative of customer sentiment. In the same survey, over 80% reported that they would trust reviews hosted by a third party as providing a good or excellent representation of customer sentiment. Learn more.
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How do bad reviews help my business?
Bad reviews perform two very important functions. 1) They provide credibility for the positive reviews and 2) They give you a terrific opportunity to communicate with your audience of prospective customers. Learn more.
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Why do customers like to write reviews?
When you invite a customer to write a review, you are telling them that you value them as a customer and care about what they think. Inviting a customer to submit a review actually predisposes them to give you positive feedback.
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Does Plus membership include email marketing?
Plus is a reputation marketing service that includes a drip email function so that you can schedule emails to be sent to your contacts based on the date you last worked with them. That means that your reminders are specific to each customer. The emails occur automatically so there is no ongoing maintenance. Traditional email marketing services send emails in mass and don't allow you to calendar ongoing outreach.
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Deal sites are usually expensive, how can Customer Lobby afford to give me 100% of revenue?
Customer Lobby is a comprehensive solution and therefore we don't rely on the deal portion to generate revenue for our own business. The cost of the reminder service and referral service are already included in the low monthly fee.
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Can Customer Lobby help me if I don't already have email contacts for my customers?
Absolutely! Of the many benefits associated with collecting customer reviews is the opportunity to capture customer contact information. We take care of pulling contact information from reviews and adding it to the contacts list we are building for your business. You own your contact information and can download it at any time. We simply build and host it for you.
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I have a Facebook page, but have trouble with new content. Can Customer Lobby help?
Of course! In addition to publishing your reviews to hundreds of sites on the web, we push your reviews out to your Facebook and Twitter profiles so that you have timely and relevant content.
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What is your privacy policy?
Our policy is simple and effective. We will not sell, rent or trade your or your customers' personal information. Period. Read more about our privacy policy.
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Are all reviews published?
Only reviews from actual customers of your business will be published. Through our review management process, you have the opportunity to challenge a review before it is published if you believe it is not a Valid Review.

To be published, reviews must meet our definition of a Valid Review. A Valid Review is written by a customer of the business being reviewed and includes none of the following: Obscenities, discriminatory language, or other inappropriate comments (including any comments written in a language other than English) not suitable for this forum; Advertisements, “spam” content, or references to other companies, reviewers, services, products, offers, or web sites; Email addresses, URL's, phone numbers, physical addresses, or other forms of contact information; Reviews that: are not written about an experience a customer had within the last 12 months; have been withdrawn by the reviewer; or that Customer Lobby believes to be untrue; Critical or spiteful comments about other reviews or their authors; Computer viruses, scripts, tags, worms or other potentially damaging computer programs or files; or Comments that may reasonably be considered to be defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation. In addition, Customer Lobby reserves the right to remove any review at its discretion.

All Valid Reviews are published within 10 days of submission.
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I am an extremely busy business owner. How much time is needed on an ongoing basis?
Our service is designed to help you generate more sales in a cost effective, time efficient way. After the initial set up of all of the service elements, which takes about 20 minutes, you can plan on as little as 5 minutes a month in maintenance.
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Can Customer Lobby help me even if I am not very internet savvy?
Most of our members don't have the time to become experts in referral or reputation marketing. In addition to our product being extremely easy to use, we offer unparalleled customer support for no additional fee.
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How does Customer Lobby compliment what my SEO and web developer are doing?
Your SEO consultant and web developer are helping to generate traffic to your site. While reviews help with that too, the primary benefits of Customer Lobby membership are more repeat business, more referrals, and more new customers. We help convert more of your internet traffic into actual customers.
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