Case Studies

Hayward Auto Care — Member since 2009

Hayward Auto Care is a Customer Lobby member

Hayward Auto Care is a bustling auto service and repair shop based in central California. After only 3 months of using the Customer Lobby review management solution, they saw a return on their investment and a boon to their business.

"Since becoming a member, we not only get more business, but we also get better customers who value the service we provide. Advertising can’t do that."

Customer Lobby has helped Hayward Auto Care better index in organic Google search results as well as local search. New customers often cite positive reviews published through Customer Lobby as a key factor in choosing Hayward Auto Care.

What prompted Hayward Auto Care to become a Customer Lobby member?
Though Hayward Auto Care was already doing a good business prior to joining Customer Lobby, they were looking for ways to increase their margins and also to have more time to spend serving customers rather than trying to attract them.

"Customer Lobby has helped us build trust with prospective customers."

What impact has Customer Lobby membership had on Hayward Auto Care?

  • New customers are more confident that they will be treated well and receive good service.
  • There is more time to focus on customer service since less time needs to be spent on customer acquisition.
  • Their website and social media profiles have current, relevant and timely content.
  • More new customers value quality and fewer inquiries come from price shoppers.
  • Referrals translate into significant new business.

Superior Care Auto Center — Member since 2008

Hayward Auto Care is a Customer Lobby member

Based in the New York City area, Superior Care Auto Center has a lot of competition for customers. They strongly believe in the power of reviews and reputation marketing to attract new business and differentiate them from the rest of the market.

Customer Lobby has helped Superior Care Auto Center to optimize its online search listing and publish nearly 500 5-star reviews. They have successfully leveraged their Customer Lobby membership to build a brand and customer loyalty.

"No doubt about it…we have had increased business from the Internet."

What prompted Superior Care Auto to become a Customer Lobby member?
Superior Care Auto wanted to leverage customer reviews to generate new business but was frustrated that typical review sites only allow one way communication rather than open a dialogue. They also wanted a comprehensive management solution and something that worked with their operating system.

"Customer Lobby does exactly what they promise. The service helps customers find us and try us out."

What impact has Customer Lobby membership had on Superior Care Auto?

  • Positive reviews are published online in a managed forum.
  • Able to better engage with prospects and customers alike.
  • Significant increase in online traffic.
  • More business generated as a result of their web presence.
  • Positioning in local listings improved.